Rhett Clayton

As a Sydney based insurance Professional with over 27 years experience, Rhett’s core skills include strong business acumen, excellent communication skills and stakeholder management, problem solving, claims management, process review and improvement, coaching, negotiating and change management to consistently deliver results at or above agreed levels.

Rhett’s extensive experience with broad range of long tail insurance claims includes Motor Vehicle Personal Injury (Common Law), Motor Vehicle CTP, Broadform Public and Product Liability, Construction Liability, Industrial Special Risk and Industrial Special Plant Liability. This experience is across all jurisdictions nationally.

Rhett directed the Liability Claims team for Guild Insurance Limited nationally. His team managed a range of Professional Indemnity and Public Liability claims for Guild customers, that arose through various allied health and other professions.

He is also an experienced People Leader with General Management experience both in an Insurance environment and in a Facilities and Property Management role.

His objective is to create an industry benchmark claims operation that is recognised for adding value for its customers both internal and external. By working closely with underwriters, brokers and insureds he wants to build a culture and reputation for not only being there at the time of the claim, but using the claims team’s experience to help mitigate risks before they become a loss or otherwise reducing exposure through improved incident reporting, early notification and investigation. This creates a point of differentiation in an increasingly commoditised insurance market to assist with retention of exiting business and attracting new business.